How can we help you?

Management of orders

• I closed the page during the purchase. Can I come back and continue?
• Do I need to create an account to make a purchase?
• I am trying to buy two seats that are next to each other, why can I only choose one?
• “We don’t have so many tickets.” - what does it mean?
• When I was trying to complete the booking, my seats disappeared from the map. What happened?
• I bought a ticket for two people (or a group ticket) but it only contains my personal data. Will that cause a problem at the entrance?

Returns, cancelations and postponements

• Can I return my ticket?
• If the event has been postponed, will my ticket stay valid?

Event information

• What am I allowed to bring to an event? Can I take food and drinks?
• What time should I come to the event?
• Where can I find information about changes regarding the event?
• Is there an age limit for the event?
• Where can I find information about the event’s location?
• How to find the event I am interested in?
• I'm a person with a disability, what ticket type should I choose?
• Do I have to buy tickets for my kids?
• View all articles in “Event information”

VAT invoice

• How can I receive a VAT invoice (issued to a company)?
• How can I receive a VAT invoice (issued to a natural person)?

Changes in orders

• Can I change the e-mail address, if I made a mistake during the purchase?
• How to change the e-mail address in Going. app?
• I am not able to pass my tickets to another person. What should I do?
• How to change personal data on the ticket?
• Why is my personal data required on (some) tickets?

Payments

• My bank is does not appear on the list of supported payment methods, what can I do?
• Why wasn’t my payment confirmed?
• Which payment methods can I choose from?

Mailing lists & mobile app

• How to delete an account in Going. app?
• How to change the e-mail address on a mailing list?
• How can I delete my e-mail address from a mailing/newsletter list?

Ticket information

• Do I have to print the electronic ticket?
• I did not get the ticket. What now?
• Tickets appeared in my e-mail inbox, but not in the app - why?
• I accidentally deleted my ticket. How do I get it back?
• How do I buy a ticket?
• How does the electronic ticket work?
• What is the delivery time for online tickets?

IMPORTANT: Event cancelations and postponements

• Should I request a refund for an event that is postponed or moved to another place?
• How much time do I have to request for a refund, if an event is canceled?
• How can I return my ticket for a postponed/canceled event?

Going. vouchers, Going. gift cards, discount codes

• Going. vouchers - how do I use them to pay for my purchase?
• Discount codes - how do I use them?
• Going. gift cards - what are they and how do I use them?