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How can we help you?
Frequently Asked Questions
Management of orders
I closed the page during the purchase. Can I come back and continue?
Do I need to create an account to make a purchase?
I am trying to buy two seats that are next to each other, why can I only choose one?
“We don’t have so many tickets.” - what does it mean?
When I was trying to complete the booking, my seats disappeared from the map. What happened?
I bought a ticket for two people (or a group ticket) but it only contains my personal data. Will that cause a problem at the entrance?
Returns, cancelations and postponements
Can I return my ticket?
If the event has been postponed, will my ticket stay valid?
What am I allowed to bring to an event? Can I take food and drinks?
What time should I come to the event?
Where can I find information about changes regarding the event?
Is there an age limit for the event?
Where can I find information about the event’s location?
How to find the event I am interested in?
I'm a person with a disability, what ticket type should I choose?
Do I have to buy tickets for my kids?
View all articles in “Event information”
How can I receive a VAT invoice (issued to a company)?
How can I receive a VAT invoice (issued to a natural person)?
Changes in orders
Can I change the e-mail address, if I made a mistake during the purchase?
How to change the e-mail address in Going. app?
I am not able to pass my tickets to another person. What should I do?
How to change personal data on the ticket?
Why is my personal data required on (some) tickets?
My bank is does not appear on the list of supported payment methods, what can I do?
Why wasn’t my payment confirmed?
Which payment methods can I choose from?
Mailing lists & mobile app
How to delete an account in Going. app?
How to change the e-mail address on a mailing list?
How can I delete my e-mail address from a mailing/newsletter list?
Do I have to print the electronic ticket?
I did not get the ticket. What now?
Tickets appeared in my e-mail inbox, but not in the app - why?
I accidentally deleted my ticket. How do I get it back?
How do I buy a ticket?
How does the electronic ticket work?
What is the delivery time for online tickets?
IMPORTANT: Event cancelations and postponements
Should I request a refund for an event that is postponed or moved to another place?
How much time do I have to request for a refund, if an event is canceled?
How can I return my ticket for a postponed/canceled event?