The delivery time for tickets is up to 24 hours from the successful purchase. Usually, it doesn’t take longer than 15 minutes. However, keep in mind that for most popular events, this may take more time.
If you can’t find the ticket in your inbox after 24 hours, try checking other folders in your mail app (e.g. Spam, Notifications, Offers, etc.).
If this doesn’t help, contact us at firstname.lastname@example.org
Please include the necessary info in the message: the data you used while making the purchase (name and e-mail address) and a PDF file with payment confirmation.