To change personal data on the ticket, please download and install Going. mobile app (available in Google Play and AppStore). Then, go to the Tickets tab (a ticket symbol on the bottom of the screen), where you can find all the tickets assigned to your mail address. All you need to do is choose the right ticket by tapping on it and use the button PASS ON TICKET. Afterward, choose the number of tickets you want to pass and type in the data of the person you want to give them to. The pass-on process will start and the person of your choice will receive an email with a confirmation link. They will be asked to pay for the ticket and to agree to the Rules and Regulations. The purchase amount will consist of the ticket price, the service charge, and a ticket transfer fee.
As soon as the new owner accepts the ticket, we will email you to let you know that the pass-on was successful. The amount you paid for the ticket will be refunded automatically to the bank account used for the original purchase (minus a ticket transfer fee).
If not accepted within 72 hours, the ticket will return to you and the pass-on will be canceled. Frequent causes include a typo in the e-mail address of the recipient or a confirmation message being in the SPAM folder.
The new owner doesn’t need to have an app account.
If the tickets for the event are zero PLN tickets, during transfering the ticket (if it is allowed) we charge 10 PLN from the new owner.
If the ticket has been paid for via eCard or Paymento, the transfer is free. All billing remains outside of Going. However, in the case of transactions paid with BLIK 10-13 months earlier (this time depends on the user's bank), we will receive a notification of an automatic refund error and we will ask you to send the account number.
You will not pass tickets to another person in our app if:
- they were purchased using Empik Premium,
- a request for an invoice was selected during the purchase,
- a discount code was used when purchasing,
- the event organizer does not allow to do it.
In case of problems, please send us your question through this form.