To return a ticket for a postponed or canceled event, please submit a request via the ticket management function here.

We would also like to inform you that the new anti-crisis bill, art. 15zp, states that: "in case of termination of a contract with the customer, the reason of which is directly connected to the epidemic of SARS-CoV-2, the company is obliged to issue a refund within 180 days from the effective contract termination."

Below, we present you three refund options:

  • Going. Voucher worth the refund value, which can be used to buy tickets, valid for 12 months from from the issue date. You will receive the voucher within 14 days from the receipt of your request,,
  • Empik eKarta worth the refund value, which can be used to to buy products from Empik’s offer, on eKarta will stay valid for a year from the issue date, and sent to you within 14 days from the date of receipt. Ekarta do not cover its scope of operation and do not authorize the User to purchase any goods and services offered on the portals: Empik Foto, Empik Bilety, Empik Go and Empik Music.
  • cash refund sent to the account used during the purchase (or another one - if so, please notify us in the message), within 180 days from receiving notification that your refund request has been accepted

In the event of any obstacles related to the return of the ticket through the ticket management function, please report the problem via the contact form.